Privacy Policy

1. Introduction

This website, misbahumer.com, is operated by Misbah Umer (“I”, “me” or “my”). I help healthcare and wellness clinics get more patients and automate replies, bookings and follow-ups.

Your privacy matters to me. This policy explains what information I collect, why I collect it, how I use and protect it, and the choices you have. By using this website, you agree to the practices described here.

2. Information I Collect

Information you give me. When you fill out the booking form, schedule a call or contact me, I may collect:

• Your name
• Your WhatsApp number and email address
• Your clinic type and website address
• The number of patients your clinic sees per month
• The biggest problem you’re facing, and anything else you choose to share

Information collected automatically. When you visit the site, I and my service providers may collect:

• Device and browser type, operating system and screen size
• IP address and approximate location (country or city level)
• Pages viewed, time spent, links clicked and the page you came from
• Cookie and similar identifiers (see section 6)

Information from third parties. If you book through a calendar tool or contact me through a social media platform, I may receive the details you provide there.

3. How I Use Your Information

I use your information to:

• Respond to your enquiry and schedule your free discovery call
• Prepare for our call and understand your clinic’s needs
• Provide, manage and improve my consulting services
• Send you follow-up messages about your enquiry and, where permitted, helpful information about my services
• Understand how visitors use the website and improve its performance and content
• Measure and improve my advertising
• Protect the website from spam, fraud and misuse
• Meet legal obligations

4. Legal Basis for Processing (Where Applicable)

If you are in a region with data protection laws that require a legal basis (such as the UK or the EU), I process your information based on:

• Your consent, for example when you submit a form or accept analytics and marketing cookies
• My legitimate interests, such as running and improving my business and keeping the website secure
• Contract, when you ask me to take steps before or under an agreement
• Legal obligation, when the law requires it

5. How I Share Your Information

I do not sell your personal information. I share it only with:

• Service providers who help me run the business, such as website hosting, form handling, scheduling, email, CRM, analytics and advertising tools. They may only use your information to provide their services to me.
• My team and trusted partners who help deliver services to my clients, under confidentiality obligations.
• Authorities or advisers if required by law or to protect my legal rights.
• A successor if the business is ever sold or reorganized.

6. Cookies and Tracking Technologies

I use cookies and similar technologies to make the site work, to understand how it’s used and to measure advertising. These may include:

• Essential cookies that keep the site secure and functional
• Analytics (such as Google Analytics) to understand traffic and behavior
• Advertising pixels (such as the Meta Pixel) to measure the results of my ads and show relevant ads to visitors

You can manage or delete cookies in your browser settings, and you can use the cookie notice on the site to choose which non-essential cookies to allow. Blocking some cookies may affect how the site works. You can also opt out of Google Analytics with Google’s browser add-on, and manage ad preferences in your Meta and Google account settings.

7. International Data Transfers

I work with clinics around the world, and the tools I use may store or process data in countries other than your own. Where required, I take reasonable steps to make sure your information stays protected when it is transferred.

8. How Long I Keep Your Information

I keep your information only as long as needed for the purposes in this policy. As a general rule:

• Enquiries and booking details: up to 24 months after our last contact, unless we start working together
• Client records: for the length of the engagement and as long afterward as needed for accounting, legal or contractual reasons
• Analytics data: according to the retention settings of the analytics tool

You can ask me to delete your information at any time (see section 10).

9. How I Protect Your Information

I use reasonable technical and organizational measures to protect your information, such as secure hosting, encrypted connections (HTTPS), access controls and trusted providers. No method of transmission or storage is completely secure, so I cannot guarantee absolute security.

10. Your Rights

Depending on where you live, you may have the right to:

• Ask what personal information I hold about you and get a copy
• Ask me to correct information that is inaccurate
• Ask me to delete your information
• Object to or restrict certain uses of your information
• Withdraw your consent at any time
• Receive your information in a portable format
• Complain to your local data protection authority

To use any of these rights, email me at Info@misbahumer.com. I will respond within a reasonable time and as the law requires. I may need to verify your identity first.

11. Marketing Messages

If you ask for information or book a call, I may contact you by email or WhatsApp about your enquiry. You can opt out of marketing messages at any time by replying “stop” or by emailing me. I will still send necessary messages about services you’ve asked for.

12. Children’s Privacy

This website is intended for business owners and professionals. It is not directed at anyone under 18, and I do not knowingly collect information from children.

13. Third-Party Links

The website may link to other websites, such as social media platforms. I’m not responsible for their privacy practices, so please review their policies.

14. Changes to This Policy

I may update this policy from time to time. The “Last updated” date at the top shows when it last changed. If I make major changes, I’ll post a notice on the website.

15. Contact

If you have any questions or requests about this policy, contact: